Operations Assistant
Due to company expansion and internal promotions, we are looking for highly organised, dedicated and hardworking team players to join our growing business. If you are looking to take on a varied and dynamic role in a lively office environment, then this could be the role for you
Operations Assistant
Key responsibilities:
- Respond to general telephone queries from customers and other stakeholders
- Oversee the company’s email mailboxes to address all correspondence promptly
- Manage quotations and bookings, including entering, following up, confirming and liaising with the Finance Team for invoicing purposes
- Provide timely quotations and pricing for day hires and tours and update relevant portals
- Coordinate with drivers, prepare work tickets and ensure all details (hotels, parking, maps etc) are complete
- Perform driving licence, digital tachograph cards and CPC card checks as required
- Maintain the tour schedule, arrange bookings (ferries, parking, driver accommodation etc), upload documents and ensure European tours include all legal requirements and necessary paperwork
- Assist with checking tour itineraries comply with driver’s legal working and driving hours, liaising with clients to make necessary amendments
- Monitor and update school transport and service routes in Coach Manager, keeping timetables and contracts current
- Log and process lost property
- Send out driver details for all tours and rail work and any private hires taking place outside of open office hours
- Log and address complaints, provide feedback to clients or escalate to the Operations Manager
- Communicate with customers and other departments and provide support to customers in person, via phone and email
- Preparing reports, spreadsheets, briefing notes, and correspondence materials
- Post regularly on the company’s internal communication platform (Blink) with need-to-know information, recognition posts etc
- Support project management tasks
- Attend and contribute to company meetings
- Identify operational challenges and collaborate with management and other departments to
What’s in it for You:
- Opportunity to work with a prestigious Guild Operator—one of only 25 in the UK!
- Company pension
- Free Flu Vaccinations
- Employee Assistance Programme for your wellbeing
- Exclusive discounts for you and your family at retail stores and cinemas
- Free Travel accross the Go-Ahead* and Stagecoach West Network
What You’ll Need:
Ideally:
- Certification in office administration
Essential requirements:
- Previous administration experience
- Previous customer service experience
- Experience with tasks such as data entry
- Proficiency in Microsoft Office applications, including Word, Excel and Outlook
- Excellent communication skills
- GCSE’s (or equivalent) in English and Maths
Personal Skills & Attributes
- A highly organised individual with a proactive and positive attitude to work
- Able to prioritise key tasks with excellent time management skills
- Ability to work independently and unsupervised at times
- A willingness to learn and work flexibly to the needs to the operations environment
- An enthusiastic, conscientious and hardworking team player
- Excellent verbal and written communication skills
- Able to remain calm under pressure
40 hours per week, on a Monday to Friday pattern as the norm however the ideal candidate will be flexible to meet the business and industry needs.
If you believe you’re the right person for any of our current vacancies, we’d love to hear from you. Please send no more than a two-page CV and covering letter outlining why you’re the right person into hr@pulhams.co.uk.